https://6sigma.com/cost-of-poor-quality-how-to-speak-to-an-accountant/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:32:31 +0000 hourly 1 https://6sigma.com/cost-of-poor-quality-how-to-speak-to-an-accountant/#comment-25367 Sun, 04 Jul 2010 12:51:24 +0000 https://opexlearning.com/resources/?p=2994#comment-25367 @jason – I attributed that to Juran, but I don’t know whether it was his or not. I believe the concept of COPQ first came from his massive gazzillion page 1951 book “the quality control handbook”, but not 100% sure.

]]> https://6sigma.com/cost-of-poor-quality-how-to-speak-to-an-accountant/#comment-25366 Sun, 04 Jul 2010 05:52:26 +0000 https://opexlearning.com/resources/?p=2994#comment-25366 I first read about the cost of quality categories in Total Quality Control by Armand V. Feigenbaum. Was it actually Juran who came up with these?

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