Comments on: Comment on Qwest Customer Service

By: John T.

John T. — Sun, 10 Apr 2011 21:56:39 +0000

I have had Qwest for more than a year now and I can honestly say that Qwest is the worst internet provider I have ever had. I own a Internet Cafe in the Philippines (third world country) and the internet provider I have there is a thousand times more reliable than Qwest. I have called Qwest a million times, each time they take me through the same steps, reboot my computer, reboot my modem then the lady says “sorry sir but we show you have perfect internet, is there anything else I can do for you?”, five minutes later I loose internet connection. I have grown tired of calling Qwest since its the same thing over and over again. I would suggest not to get Qwest at all possibility, if there is another provider in your area.

By: Nick

Nick — Sun, 12 Sep 2010 19:13:36 +0000

i called qwest yesterday about my dsl problem. i got a representative from philippines, very polite and well conversed, surpisingly he sounded almost like an american. i must say philippine representatives are better than indians.

phoenix, az

By: Gary H.

Gary H. — Sat, 06 Feb 2010 00:02:29 +0000

Hands down the worst customer service is Qwest Communications. People who run this company are not even people that have any practical experience in the telephone service business. What a shame that so many people have to put up with crap for service because of a company run by a buch of greedy executives looking for a big payday and then out to the gated commune for a round of 18. Greed rules America!

By: Wolf

Wolf — Thu, 03 Dec 2009 03:52:29 +0000

Hrm… maybe I just dodged a bullet.

After patiently waiting all day for installation service I scheduled weeks ago, having a technician come out in a marked Qwest truck and dink around the network box only to leave without telling me, being on the phone with a script monkey for an hour before I could escalate the call only to be told what I already told them – I was not getting a DSL signal and that’s why I was on the phone – Qwest still failed to manage to produce anything resembling a DSL signal. I was only told that the order was “completed” and that my DSL modem was broken (when it worked wonderfully just a few days before in my last home with another carrier) and, oh, did I have the number of the technician who came out? WTF? Why would I have his number?

I told them to cancel the service; I am lucky enough to have another broadband option in my neighborhood. Hopefully I don’t end up like another poster on here who is being charged for services not rendered…

By: Koh

Koh — Sun, 01 Nov 2009 00:35:16 +0000

So let me get this straight this forum is filled with people who accepted a 2 year contract then acted offended when they were charged a termination fee for cancelling early? Try that with your cell phone company or sattelite provider. Hell try that with comcast’s triple play. You get a service pay for it and stop crying about it.

By: Blondy

Blondy — Fri, 02 Oct 2009 04:12:45 +0000

Wow! Somebody works for the Qwest public affairs office. Greg, enjoy your little bonus for writing your schlock. Oh hell, what was I thinking? Greg doesn’t really exist.

By: Greg

Greg — Thu, 01 Oct 2009 06:17:27 +0000

Keep in mind that for every complaint against Qwest here, there is probably at least 100 very satisfied customers. I have had Qwest internet and phone service for many years now, and love not only their superior services, but also their prices and promotions that blow the doors off of any competition out there. Qwest also has won several awards for excellent customer service and has partnered with both Directv and with Verizon cell phones. Would they really be winning so many customer excellence awards if their services and customer support were as horrid as the above customers proclaim?

For EVERY company out there, you can find negative remarks about how horrible they are using google. Very few people log on to tell us all how great a company is, but if any customer every feels that the company does not agree that the customer is 100% right, then you bet your sweet azz that you’ll hear about how bad they were treated. I bet that half the time the customers complain, it is their OWN fault for simply not listening the the sales people when they read the disclosures and forgetting things like “Once your 12 month promotion is up, you’ll see an increase of $15 per month in your bill”. People hear all that and just forget it all and then complain 12 months later about how Qwest “lied and ripped them off for $15 per month more then what they promised”.

There’s two sides to every story, and like I say, for every complaint against Qwest here, I bet there is many, many dozens of happy Qwest customers out there.

By: Katrina

Katrina — Tue, 15 Sep 2009 23:56:32 +0000

I ordered Qwest, and when the box came to my apartment, the installation guy told me the phone jack was broken. He left, and I called Customer Service and they said it would be an extra $90 to fix. Living paycheck to paycheck, my bank account doesn’t allow an extra $90 spendature. I then cancelled five days later. I checked my service agreement and it stated in black and white that if I cancel within the first 30 days, I will not be charged anything.

A month later, I got a bill for $15. I called them and they told me don’t pay it because it will disappear once the cancellation runs through the system. A month later, I got a bill for $50. I called customer service, and they told me I would have to pay it because I had installed it and used the internet service. I disputed with them that I had not used it because my phone jack was broken. I asked to speak with a supervisor, but the lady told me she was the only one around. I left a message for the “man in charge” but have still got nothing back. Just furious with this company!

By: Jazzwoman53

Jazzwoman53 — Sat, 15 Aug 2009 06:44:09 +0000

Don’t EVER forget that Qwest donated hundreds of thousands of dollars to both the Bush/Cheney campaign and the McCain/Palin campaign. But they cannot infuse enough working capital into their own product to ensure that it works and provides the service promised.

By: b

Wed, 08 Jul 2009 13:40:34 +0000

i juts talked to a filipino tech support from the philippines and he’s great he was able to resolved my problem right away

By: b

Wed, 08 Jul 2009 13:32:45 +0000

qwest i would say is one of the best isp in the face of the universe…the service both customer and technical is just promising…kudos to all qwest tech support

By: Victor Deutchman

Victor Deutchman — Wed, 18 Mar 2009 14:51:13 +0000

QWEST is absolutely positively the worst internet service provider on the face of the earth. Every morning I lose internet connectivity, and on those occasions when I was stupid enough to waste time talking to their Fillipinos for tech support, wasting as much as 90 minutes, I heard explanations as wide ranging as “your satellite dish is the problem” (I had disconnected it) to “you need to change all your DSL filters (I did twice). They are totally clueless. Even the more “local” people don’t even know if they are doing construction/repair work in your area. Unfortunately, where I live they are the only game in town. I wish I knew what I could do, but if I help even one person avoid QWEST who has a choice I feel better. By the way, I always get a good laugh from the obviously ringer-placed “yay QWEST” comments. Keep them coming.

By: Rogelio #6mc

Rogelio #6mc — Thu, 26 Feb 2009 18:16:34 +0000

ustedes estan equivocados… yo era soporte tecnico de qwest. yo lo atendia austedes y muchos agentes damos el soporte adecuado. hay muchos clintes que salen satisfechos, el problema es cuando ustedes llaman enojados y la cogen con el que agarra el telefono, nosotros no somos los que le cortan el internet, telefono, etc… simplemente estamos para ayudarlos y ustedes nos gritan… es justo?

By: H Gordon

H Gordon — Mon, 02 Feb 2009 14:51:20 +0000

i ordered directtv and an very dissatisfied with the service, as i don’t recieve local channels and was told that i would recieve local channels by the qwest sales person!!!!! i was informed by the installer after the dish was hanging on the siding and i had removed the cable equipment. this reminded me why i dumped qwest some years back, and will do so again when this directtv contracts is up. your salesman that you chose to represent your company is inproperly trained, or is a lier!!!!! I HATE YOUR TV SERVICE IF IT CAN BE CALL A SERVICE. i have not had any problems with your phone service, but i am sure that is coming soon!!!!!

By: jason

jason — Sun, 11 Jan 2009 09:55:52 +0000

The Qwest customer service is maddening I moved a few miles to a new (for me) house Qwest promise & confirmed my DSL would be up and running at the new place, and all I had to do was plug in my modem & I would be good to go ¦ well that was 5 weeks ago. I called customer service and started a trouble ticket which any time you call back they must not ever reference went through all of the rigermoral of cycling the power etc. etc. etc. every time getting the exact same response from the modem it was connected to the Qwest high speed network, it just wouldn’t let me sign on and access the internet. At the end of each hour long session on the phone the technician would tell me he had figured out the problem & that he would get it fixed, and call me the next day at no time did I ever receive a call back. Eventually they decided to send me a new modem, which was insane, the modem always connected to the WAN just fine, and the new modem connected, so I spent another hour on the phone with overseas customer support cycling to power, checking the settings on my computer, and of course still no internet. To their credit they didn’t try and charge me for internet service for the month of December. I know this though; if my internet isn’t working by midweek, I’ll just choose another provider & Qwest can kiss my backside. So, if anyone is looking for broadband, don’t choose Qwest