Comments on: Good Customer Service Examples – Chat from Amazon https://6sigma.com/call-center-services-delight-the-customer/ Six Sigma Certification and Training Fri, 28 Feb 2025 10:28:06 +0000 hourly 1 By: carlos https://6sigma.com/call-center-services-delight-the-customer/#comment-25455 Thu, 11 Jan 2018 16:28:24 +0000 https://opexlearning.com/resources/?p=9411#comment-25455 In reply to Jason Yip.

is still good customer service. some companies even thought that you lose and they know you lose it, and they don’t do anything to help you.

]]> By: Jason Yip https://6sigma.com/call-center-services-delight-the-customer/#comment-25454 Wed, 02 Nov 2011 21:06:21 +0000 https://opexlearning.com/resources/?p=9411#comment-25454 In reply to Ann M..

The USPS blaming was done by the customer and I don’t think it’s actually a significant aspect of the example

]]> By: Ann M. https://6sigma.com/call-center-services-delight-the-customer/#comment-25453 Wed, 02 Nov 2011 17:10:35 +0000 https://opexlearning.com/resources/?p=9411#comment-25453 Why blaming the USPS? If they were shipping to Tanzania maybe the Tanzania P.O. lost them? Sounds like he jumped in without full data.

]]> By: Jason Yip https://6sigma.com/call-center-services-delight-the-customer/#comment-25452 Wed, 02 Nov 2011 12:37:21 +0000 https://opexlearning.com/resources/?p=9411#comment-25452 The responses smell like he’s following a script that includes a rule that says something like “If customer did not receive order, refund amount based on items not received”.

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