https://6sigma.com/call-center-services-and-customer-interactions/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:46:06 +0000 hourly 1 https://6sigma.com/call-center-services-and-customer-interactions/#comment-25519 Fri, 08 Apr 2011 05:18:38 +0000 https://opexlearning.com/resources/?p=8309#comment-25519 The last five years, I´ve worked as an internal consultant for a large multinational american company, that based part of it´s customer service here in Costa Rica. It´s been five years and only this last year, after dealing with metrics in red, staffing issues due to headcount attrition and rotation, has the company finally set eyes on the customer relationship. Let me tell you, it is a challenge to find the perfect balance between satisfied customers, metrics hitting target and proper staffing and adding marketing campaigns to the mix will make it more challenging, but I find the idea fascinating. I would like to analyze this one a bit, maybe get some thoughts of the folks at work. Great post!

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