Comments on: Hundreds of Angry Moms: Similac Baby Formula Recall https://6sigma.com/baby-formula/ Six Sigma Certification and Training Fri, 28 Feb 2025 08:02:06 +0000 hourly 1 By: Nosybear https://6sigma.com/baby-formula/#comment-25405 Tue, 28 Sep 2010 15:03:00 +0000 https://opexlearning.com/resources/?p=5153#comment-25405 I find their process for granting the refund interesting: First they put out buggy formula (I’m not sure of the causal link between buggy formula and your daughter’s illness but am sympathetic to it….). Once you found out about it after feeding it to your daughter for months (causal link or no, the thought of feeding buggy formula to my two year old grandson is enough to drive me to the competition), the process for getting a refund involves you ordering a FedEx mailer, mailing the stuff back and waiting a long time to get your money back. Meanwhile you lose the time value of the money (trivial as it is these days) while you wait, as your daughter does not stop eating as you wait for the recall machinery to work. It seems to me that the company could have won by simply taking you at your word and refunding the money. You would not have had to go through the procedure and eliminating the cost of shipping you the mailer and shipping the mailer back should have offset any fraudulent claims. You’d still have been hacked about the buggy formula but you might have even thought, these guys know how to run a recall! They could have responded with a coupon for replacement, reducing fraud further (hard to spend an infant formula coupon on whatever the fraudster would likely rather have). And they could have thrown something in for your trouble. In any case, there are much better processes to go through in a recall than forcing you to send in the unused portion and wait for your money to come.

Hope your daughter gets well soon!

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