Toll Free in the US: (855) 674-4622 | Email :
voice of customer voc

Six Sigma’s Voice of Customer (VOC)

Believe it or not, good customer service has changed through the years. Today’s customer is not naive; in fact, today’s customer is very savvy and knows exactly what they want in a product or service — right down to a fair price.  Voice of Customer, or VOC, is how you will...